Privacy Policy
1. Scope
This Privacy Policy explains how we handle personal information when you visit seniorsentinel.ai, use our check‑in service (including AI voice calls and SMS), interact with our portals, or participate in our affiliate program.
By using our services, you agree to the practices described here.
2. Data We Collect
2.1 Information you provide
- Account & signup data (name, email, phone, role/relationship, affiliate info, payout email).
- Senior profile (name and preferences for call times; you should not submit medical or other sensitive info).
- Communications (messages to support, escalation instructions, notes).
- Payment (processed by our payment provider; we do not store full card numbers).
2.2 Information we collect automatically
- Usage & device data (IP, browser, device, pages visited, referral source).
- Cookies/identifiers for session management, preferences, analytics, and attribution.
- Telephony metadata for our service (call/SMS logs, timestamps, status). We may store call recordings and transcripts for quality and troubleshooting where legally permitted and with applicable consents.
3. How We Use Data
- Provide, operate, and improve our check‑in and notification services.
- Set call schedules, deliver calls/SMS, and notify designated contacts.
- Authenticate users, prevent fraud/abuse, and ensure service integrity.
- Provide support; diagnose and fix issues.
- Process payments and manage subscriptions.
- Analyze usage for performance, product development, and safety.
- Send service communications and, where permitted, marketing messages (opt‑out anytime).
- Comply with legal obligations and enforce our Terms.
5. Legal Bases (EEA/UK)
Where applicable, our processing is based on one or more of the following:
- Contract (to provide the service you request).
- Consent (e.g., automated calls/SMS, call recording, marketing).
- Legitimate interests (e.g., service improvement, security, fraud prevention).
- Legal obligation (e.g., tax, accounting, regulatory).
6. Retention
We retain personal data as long as your account is active or as needed to deliver services and meet legal obligations. Typical periods include:
- Account & billing records: for the life of the account and as required by law.
- Call/SMS logs and recordings: retained only as long as necessary for operations, quality, and dispute resolution.
You may request deletion subject to allowable exceptions.
7. Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your data, and to object to certain processing. You may also withdraw consent at any time.
To exercise rights, contact us at [email protected]. For SMS, reply STOP to opt out.
10. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information without appropriate consent. The service is administered by adults for seniors.
11. International Transfers
We are based in the United States. When transferring personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses where required.
12. Changes
We may update this Privacy Policy from time to time. Material changes will be highlighted on this page or via email.
13. Contact
Email: [email protected]